Low Budget Host is proud to offer a 99.9% uptime guarantee. We realize that you are serious about your online business, and we are serious about ensuring that it is always accessible at any time of the day or night, 365 days a year. We will do whatever it takes to ensure that we meet or exceed this guarantee, and we are certain that our network hardware and software infrastructure can perform at such near-100% availability levels. If your site is ever down for over 45 cumulative minutes per month, you will be awarded a 50% monthly credit for the downtime. 

To request downtime credit, simply contact billing@lowbudgethost.com, noting the exact timeframe of the suspected downtime, plus your account login, and domain name. Include your route trace log files that indicate a problem at the server.

Why 45 minutes? The 45 minute accumulated downtime per month has been reserved for matter such as server hardware and software upgrades, which are required to be performed from time to time in order to maximize server performance. 

"Downtime" shall be defined as any given server not responding to ping requests within its Local Area Network for a period exceeding 10 minutes. Any other situation does not constitute a downtime per this program